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Frequently asked questions

Like first, we assure you that Magiesta is not harmful or virus-containing software. Magiesta does exactly what is intended for.

The most common reason is that antivirus reports magiesta.com as false positive site; go to your antivirus settings and exclude magiesta.com from list of suspicious sites (or add it to the filter list). This is a fairly usual situation that normal site is for some unknown reason blocked.

Secondly, we are not sure what could cause this problem, but it is indicative that most reported problems comes from specific address, in other words ISP (Internet Service Providers). Furthermore, we were unable to reply on email messages received from all mentioned users because of some high restrictions on their ISPs / mail servers. Please contact your ISP or mail provider in order to get reliable information about what's happening, they should give you information about all the sites that you want to access - whether they are restricted (and why) or not.

Also, keep in mind that it is possible at any time that actually your computer is the one infected with virus that presents itself as a antivirus.

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  • Like any other server solution, Magiesta can be accessed from anywhere in the world. You just have to provide the access from outside the local network to the PC where Magiesta is installed:

  • Open the port in Windows Firewall that Magiesta is using (Note: from version 1.4, Magiesta performs this automatically):
    To open the port on Windows XP: http://support.microsoft.com/kb/308127
    To open the port on Windows 7: http://windows.microsoft.com/is-IS/windows7/Open-a-port-in-Windows-Firewall (note: follow the procedure for both of the incoming and outgoing rules)

  • To find out which port needs to be opened, just start Magiesta on the PC where it is installed and look in the browser’s address bar. If the address is “http://localhost/app/home.html”, then you must open the port 80; if the address is something like “http://localhost:XXXX/app/home.html”, then you should open the port XXXX (e.g. port 8080)

  • To access Magiesta from the internet, you should install it on a PC with a static public IP address or use some of the popular dynamic DNS services if you are familiar with them (e.g. http://dyn.com/dns/, http://freedns.afraid.org/, http://www.changeip.com etc.). After creating the virtual site, you can access Magiesta by typing in your device's browser http://yourwebsite:XXXX/app, where XXXX is port that Magiesta listens (see above).

  • Keep in mind that, in order to make Magiesta accessible and operable 24/7, the PC where it’s installed must be turned ON all the time.

  • Please turn off the automatic java update! If you skip doing that or if you update java manually (when the notification pops-up from the tray menu), first java update will crash down both the java and Magiesta (in fact Tomcat) server. This is a widely known problem, unfortunately without a permanent solution at the moment; if you experience this problem, please refer to the question 4 below.

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This error is most common for 64-bit operating systems. If you have a 64-bit Windows XP or 7, it is likely that you have already installed the corresponding 64-bit java, which is incompatible with the Magiesta server and the CM15 driver which is used.

  • To check your java version:

  • Go to Start-Run and type “cmd” (without quotes).

  • In command prompt, type “java –version” (without quotes). Press ENTER.

  • If the program returns (among other things) something like “Java HotSpot[TM] 64-Bit Server VM”, then you should do the following:

  • Uninstall Magiesta and the current java version:

  • Go to Start->Control Panel->Add or Remove Programs (Windows XP), or Start->Control Panel->Uninstall a Program (Windows 7).

  • Select and uninstall Magiesta and java (in the given order).

  • Restart your computer.

  • Install Magiesta again.

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There are several possible problems:

  • If your java has been updated recently – after installing Magiesta, then you certainly have a conflict between the new java version and the Tomcat server (which Magiesta is using).
    To restore your Magiesta application, please do the following:

  • Uninstall Magiesta and the current java version

  • Go to Start->Control Panel->Add or Remove Programs (Windows XP), or Start->Control Panel->Uninstall a Program (Windows 7).

  • Select and uninstall Magiesta and java (in the given order).

  • Restart your computer.

  • Install Magiesta again.

  • In order to prevent the occurrence of the same problem in the future, please turn off java automatic update (Start->Control Panel->Java) and also do not update java manually.

  • If the application is installed using a port other than the default port, which is offered during the installation, if necessary, check if its full address is written in the address bar (for example, if the application is installed on the port 8080 on the computer with the address, Magiesta starting address should be

  • Some other programs that also require certain ports may override the Magiesta setting without asking any permission or notification. In that case, you should reinstall Magiesta and, when asked, choose a different port. Note: this usually occurs when the default port 80 is used.

  • You maybe already have tomcat server installed on your computer. In that case, you must configure server.xml to allow multiple instances or move Magiesta application (app.war) in the webapps folder of the already existing server and restart it.

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You have one of two possible problems:

  • Closed port. In order to access Magiesta from other devices, you must open the port in Windows Firewall on the PC where Magiesta is installed; to do that, please follow official Microsoft instructions (mentioned in question 2).

  • Disabled cookies. Your device’s browser should be configured to accept cookies, which is set by default on most of PCs but can be disabled on cell phones, tablets etc. Until you enable cookies, the server will constantly return your device to the page for pairing devices.

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Magiesta supports mjpeg and jpeg formats only, so you have to configure your camera's video to match some of those formats. To do that, please refer to your camera's User Manual; also, if you have surveillance system and you want to see it on Magiesta, consider using secondary stream - do not mix your security system with Magiesta!
After configuring your camera, go to Settings->Video wall->Add new (green cross), and do the following:

  • If you have configured a mjpg (continuous) stream, enter its full address found in the corresponding User Manual and select 0 for "Refresh rate".

  • If you have configured camera stream as jpg (series of images), enter its full address found in the corresponding User Manual and select anything above 0 (e.g. one second) for "Refresh rate".

If you don't have or cannot find corresponding User Manual for your camera, try http://goo.gl/CCgqL

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If you want to have easy access to some public cameras, usually it's enough to open camera in your web browser, right click on picture and copy & paste its address in Magiesta address field (Settings->Video wall->Add new). For refresh rate, select anything above 0 (e.g. one second).

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Magiesta recognizes IP cameras only – cameras with IP addresses, so in order to connect your USB camera with Magiesta you’ll need some third party software that will allow you to view your cameras over the internet. We recommend Yawcam (http://www.yawcam.com) or any similar software; Yawcam is free, extremely usable and easily configurable.

(Even if you decide not to use Magiesta, any of these programs will by itself allow you to view your webcams over the internet, so getting familiar with them is a pretty good idea).

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