Frequently asked questions

Like first, we assure you that Magiesta is not harmful or virus-containing software. Magiesta does exactly what is intended for.

The most common reason is that antivirus reports magiesta.com as false positive site; go to your antivirus settings and exclude magiesta.com from list of suspicious sites (or add it to the filter list). This is a fairly usual situation that normal site is for some unknown reason blocked.

Secondly, we are not sure what could cause this problem, but it is indicative that most reported problems comes from specific address, in other words ISP (Internet Service Providers). Furthermore, we were unable to reply on email messages received from all mentioned users because of some high restrictions on their ISPs / mail servers. Please contact your ISP or mail provider in order to get reliable information about what's happening, they should give you information about all the sites that you want to access - whether they are restricted (and why) or not.

Also, keep in mind that it is possible at any time that actually your computer is the one infected with virus that presents itself as a antivirus.

Magiesta can be installed on Windows XP/Vista/7, 32 or 64-bit versions. Other operating systems are not compatible with the official ActiveHomePro CM15 driver.

• Like any other server solution, Magiesta can be accessed from anywhere in the world. You just have to provide the access from outside the local network to the PC where Magiesta is installed:

• Open the port in Windows Firewall that Magiesta is using (Note: from version 1.4, Magiesta performs this automatically):
  To open the port on Windows XP: http://support.microsoft.com/kb/308127
  To open the port on Windows 7: http://windows.microsoft.com/is-IS/windows7/Open-a-port-in-Windows-Firewall (note: follow the procedure for both of the incoming and outgoing rules)

To find out which port needs to be opened, just start Magiesta on the PC where it is installed and look in the browser’s address bar. If the address is “http://localhost/app/home.html”, then you must open the port 80; if the address is something like “http://localhost:XXXX/app/home.html”, then you should open the port XXXX (e.g. port 8080)

• To access Magiesta from the internet, you should install it on a PC with a static public IP address or use some of the popular dynamic DNS services if you are familiar with them (e.g. http://dyn.com/dns/, http://freedns.afraid.org/, http://www.changeip.com etc.). After creating the virtual site, you can access Magiesta by typing in your device's browser http://yourwebsite:XXXX/app, where XXXX is port that Magiesta listens (see above).

• Keep in mind that, in order to make Magiesta accessible and operable 24/7, the PC where it’s installed must be turned ON all the time.

• Please turn off the automatic java update! If you skip doing that or if you update java manually (when the notification pops-up from the tray menu), first java update will crash down both the java and Magiesta (in fact Tomcat) server. This is a widely known problem, unfortunately without a permanent solution at the moment; if you experience this problem, please refer to the question 4 below.

This error is most common for 64-bit operating systems. If you have a 64-bit Windows XP or 7, it is likely that you have already installed the corresponding 64-bit java, which is incompatible with the Magiesta server and the CM15 driver which is used.

There are several possible problems:

You have one of two possible problems:

Like first, keep in mind that Magiesta currently can only be used for reading email messages.
To configure email account, please refer to your email provider's help or take a look on some web site where settings for most common email accounts can be found (e.g. http://goo.gl/PJS2m)

Magiesta supports mjpeg and jpeg formats only, so you have to configure your camera's video to match some of those formats. To do that, please refer to your camera's User Manual; also, if you have surveillance system and you want to see it on Magiesta, consider using secondary stream - do not mix your security system with Magiesta!
After configuring your camera, go to Settings->Video wall->Add new (green cross), and do the following:

• If you have configured a mjpg (continuous) stream, enter its full address found in the corresponding User Manual and select 0 for "Refresh rate".

• If you have configured camera stream as jpg (series of images), enter its full address found in the corresponding User Manual and select anything above 0 (e.g. one second) for "Refresh rate".

If you don't have or cannot find corresponding User Manual for your camera, try http://goo.gl/CCgqL

If you want to have easy access to some public cameras, usually it's enough to open camera in your web browser, right click on picture and copy & paste its address in Magiesta address field (Settings->Video wall->Add new). For refresh rate, select anything above 0 (e.g. one second).

Magiesta recognizes IP cameras only – cameras with IP addresses, so in order to connect your USB camera with Magiesta you’ll need some third party software that will allow you to view your cameras over the internet. We recommend Yawcam (http://www.yawcam.com) or any similar software; Yawcam is free, extremely usable and easily configurable.

(Even if you decide not to use Magiesta, any of these programs will by itself allow you to view your webcams over the internet, so getting familiar with them is a pretty good idea).

Magiesta demo version doesn't have to be activated, there is no any activation key for it. Notification on home page serves just to inform you that you are still using the demo version, and how much days you still have before you would need to purchase full version.

If you do not receive e-mail containing the license key within the 24 hours (after purchasing the license), please contact our support team (support@magiesta.com).
It is possible that activation e-mail is accidentally filtered and deleted by your e-mail client or some other software.

Magiesta license is case sensitive. Deactivate your license (from Settings-Global settings->Deactivation) and activate it again exactly as you received it.
In case of any problem, contact our support team (support@magiesta.com).

Don’t worry, just inform us by e-mail (support@magiesta.com) and we will free your license as soon as possible.